The business number service is the solution for companies that receive many calls to customer service or technical assistance and who want to offer a unique number that can be called without charge, as it happens with toll-free numbers.

The customer service and assistance with a shared cost tariff call.

The proprietor of the service does not incur any charge for calls received whilst providing a secure service to users designed to improve its image and external communication in the same way as toll-free numbers do.

To activate and use the service it is not necessary for a company to install new phone lines as call arriving via the unique number are diverted directly to the company’s own existing telephone network. This number cannot be used to provide after sale support to non professional end user.

What we offer you?

• new number assignement or number portability from another supplier;
• free vocal messages to inform the caller about the type and cost of the dialled service;
• disconnect the call as it reaches the maximum connection time allowed by current regulations;
• configuration of the termination number by a self service application;
• call forwarding on an hourly or daily basis (day/hours/minutes);
• call forwarding to multiple destination for busy or no answer (up to 10 destinations);
• customizable vocal messages uploadable via web (welcome, waiting etc.);
• “black list” to deny access from specific countries, carriers or geographical areas;
• “white list” to allow access only from specific countries, carriers or geographical areas;
• web “self service” application for non-experts;
• real time usage verification by daily basis, by direction of traffic, etc.;
• extremely accurate and analytic call details.

Not enough?

• rates and revenue share that beat the market;
• business numbers for Italy, Europe and rest of the world;
• single point of contact and numeration provider in all countries presence of the customer;
• numbering activation in less than 48h;
• personalized and unique solutions for each Customer with high level value added services and easy to use.

If you could get all this with no monthly fee and no setup fee, what would you think of us?

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Useful Documents (pdf)

• Technology for Customer Service